Effective April 20th 2017, to better serve our growing customer base, Hikvision USA and Canada is pleased to announce the new procedure of password reset. Hikvision USA and Canada Tech support are no longer supporting password reset via phone call. We are providing complete instruction for password reset process. According to the different model number and firmware version, there are several different methods for restoring the default password or resetting the password.

Customer will send the password reset request via Password Reset Request Form below and will allow up to 1 hour to receive a reply during normal business hours (Mon-Fri 6AM-4:30PM PST). If the email was sent outside of normal business hours, the reply will be sent on the next business day.

For your protection and to prevent unauthorized access, a password reset can be performed only when you are physically with the device or have access to a computer on the same network as the device.

By requesting a password reset for your Hikvision product(s) on this website you acknowledge that you are authorized to initiate the password reset and take full responsibility for this action.

This new procedure is one example of our effort to provide a good technical support service in a timely manner. We thank each of you as customers for your loyalty and your cooperation each time we make a change for the better.


Password reset via local monitor

Password reset via Local GUI

List of supported device model


Password reset via SADP software

 Password reset via SADP software


Password reset via iVMS-4200 Client Software

 Password reset via iVMS-4200


*for model number DS-72xxHUHI-Fx, DS-9xxxHUHI-Fx, DS-73xxHUHI-Fx, and Hikvision Kits, password reset process is only available via SADP or iVMS-4200 Client Software.

 To expedite your password reset assistance, please provide us with the correct information. You can download the above instruction before proceeding with password reset form.

If you would like to read more how to's and view additional training videos, please click on the link below to go to our Hikvision Learning & Development website.